Consulting/ Research Services

The Brookside Group's consulting and research services strive to help our clients develop, expand and improve their Consultant Liaison Program (CLP) or related market influencer channels. We have worked with most of the leading telecom equipment companies and network service providers, along with many mid-sized firms and start-ups. 

Our role ranges from offering advice and market/competitor insights to hands-on program support and managed (outsourcing) services. 

These services include:
  1. Program/Channel Strategy and Planning
  2. Consultant Identification, Profiling and Segmentation
  3. Key Consultant Account Planning
  4. Program Outsourcing
  5. Operational, i.e., Backroom, Support
  6. Program/Channel Tracking and Measurement
  7. Market Research
  8. Database Design and Development

Each of these services strive to drive new sales opportunities for our clients through the role and influence of industry consultants/market influencers. 

Program/Channel Strategy and Planning, in which we help:

  • Develop CLP market opportunity assessments and market justification
  • Conduct strategic audits and recommend CLP objectives, strategies and services
  • Develop CLP business plans
  • Integrate the program internally with indirect channels, direct sales, and marketing
  • Compile competitor program profiles and comparisons
  • Present opportunity and recommendations to senior management 

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Consultant Identification, Profiling and Segmentation, in which we leverage our database of more than 14,000 industry consultants/market influencers to help program/channel managers: 

  • Screen, qualify and identify consultants/market influencers active in their served markets
  • Segment, prioritize and target the more active and influential consultants 
  • Seed or expand their program databases with consultants' contact information and background profiles

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Key Consultant Account Planning, in which we help:

  • Identify and develop in-depth profiles of the key, i.e., the most influential consulting firms
  • Develop objectives and account plans for key consulting firms
  • Identify key contacts within these firms
  • Open doors and initiate business relationships

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Program Outsourcing, in which we allocate dedicated resources and work as part of our client's program to help:

  • Design, manage and fulfill the program's information and support services
  • Identify, screen and target the most opportune consultants
  • Open doors with consultants and initiate business development relationships
  • Screen and hand-off new sales opportunities 
  • Track program success, i.e., sales contribution

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Operational, i.e., Backroom, Support, in which we:

  • Manage and maintain the program's consultant database
  • Fulfill various program services
  • Track consultant usage and information/support needs

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Program/Channel Tracking and Measurement, in which we:

  • Define and develop effective program measurement processes
  • Define the relevant market-driven and quantifiable program measures
  • Design and conduct objective, 3rd party surveys among program consultants to measure program effectiveness and contribution to increased sales opportunities
  • Integrate sales channel tracking to include consultant RFPs
  • Conduct ongoing consultant satisfaction surveys 
  • Compare and rate relative program performance among key competitors
  • Use these measures to help program managers develop and commit to annual, strategic and market-driven objectives

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Market Research, designed and conducted to:

  • Better understand the market and how to most effectively align and work with consultants/market influencers
  • Determine how to most effectively inform, educate and support consultants
  • Gain market and competitive insights from these highly knowledgeable professionals

    Market research includes consultant focus groups, custom personal or telephone surveys, consultant advisory boards, etc. 

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Database Design and Development, including database: 

  • Structure and platform
  • Field definition
  • Data entry screens
  • Query and reporting capabilities
  • Report templates
  • Documentation
  • On-site setup, testing and training

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